Work Location: Taguig City, Philippines
Work Experience: 1 – 2 Yrs
Mode of Work: Hybrid
Required Technical Skills:
- Minimum of [1-2] years of experience in providing onsite IT support.
- Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Proficient in troubleshooting hardware, software, and network issues.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with basic network concepts and protocols.
- Experience with ticketing tool (preferably ServiceNow)
- Troubleshooting experience on MS O365 suite
- Incident and management knowledge
- Excellent communication and interpersonal skills.
- Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.
- Diagnosing and resolving hardware, software, and network issues.
- Install, configure, and upgrade computer components and software applications.
- Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.
- Conduct on-site troubleshooting and repairs of computer equipment, printers, and
other peripheral devices