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Telecom Fulfillment Provider: Outsourcing and Automation Success

Telecom Fulfillment Provider: Outsourcing and Automation Success

by admin | Sep 16, 2024 | Case Studies

A US-based telecom fulfillment provider with 127 locations nationwide faced significant operational challenges: Struggled to scale up operations to meet the labor-intensive demands of the business. Failed to…

Telecom Provider: Revolutionizing Technical Support

Telecom Provider: Revolutionizing Technical Support

by admin | Sep 11, 2024 | Case Studies

A US-based telecom provider with over 40,000 customers was facing several operational hurdles in its technical support infrastructure. The challenges included: Difficulty in hiring and retaining support resources…

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