Hotel Chain: In-Room Technical Support Optimization
A US-based hotel chain with over 600 properties across the southern, Midwest, and western regions was facing significant challenges with their technical support infrastructure…
US-based Aviation Service Provider: HR Operations Excellence
A US-based aviation service provider with over 192 locations and over a billion in revenue was encountering significant operational challenges:
The company struggled to scale its labor-intensive HR…
Telecom Fulfillment Provider: Outsourcing and Automation Success
A US-based telecom fulfillment provider with 127 locations nationwide faced significant operational challenges: Struggled to scale up operations to meet the labor-intensive demands of the business. Failed to…
Telecom Provider: Revolutionizing Technical Support
A US-based telecom provider with over 40,000 customers was facing several operational hurdles in its technical support infrastructure. The challenges included: Difficulty in hiring and retaining support resources…