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Hotel Chain: In-Room Technical Support Optimization

Hotel Chain: In-Room Technical Support Optimization

Problem A US-based hotel chain with over 600 properties across the southern, Midwest, and western regions was facing significant challenges with their technical support infrastructure: Difficulty in centralizing the support team to handle growing guest needs. Need to...
Telecom Provider: Revolutionizing Technical Support

Telecom Provider: Revolutionizing Technical Support

Problem A US-based telecom provider with over 40,000 customers was facing several operational hurdles in its technical support infrastructure. The challenges included: Difficulty in hiring and retaining support resources with multi-technology expertise. Inability to...
Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.